FAQs & Policies

Our current regular business hours are Monday-Friday 7AM to 5PM but special appointments can sometimes be arranged with Pikes Peak Rental ahead of time for special request Saturday vehicle pick-ups. Call the office at (719) 993-0088 or contact us online for further details. Note that special appointments outside of regular business hours cannot always be guaranteed.

No, we currently do not offer after hours drop off or pickup. If you have a special request, or a schedule constraint that may prevent you from getting to the office during normal business hours please call the office at (719) 993-0088 for assistance. Do NOT leave the vehicle without official check-in paperwork which must be issued to you by Pikes Peak Rental or by an authorized agent of Pikes Peak Rental employed by Perkins Motors. You are fully financially and legally responsible for the vehicle until your rental agreement contract gets closed out by an authorized rental rep of Pikes Peak Rental. Call (719) 993-0088 or contact us online for additional policy details.

First ensure that you and all involved parties are okay and not seriously injured and call for emergency medical/fire/police assistance. Once you are safe and emergency personnel have control of the situation make sure to give as much information as possible to the responding police officer and get a copy of the police report and as much insurance policy information as possible from the other involved parties.

If during normal business hours call the office at (719) 993-0088 after the following has been completed for further instruction and assistance. If not during business hours, keep record and copies of all policy reports and insurance information and call the rental office at (719) 993-0088 as soon as normal business hours resume.

If you purchased the collision damage waiver (CDW) prior to check-out all you have to do is point out the damage to the rental representative and that’s all. Note that the CDW is a waiver of financial liability for any damages on the rental vehicle. The CDW is NOT insurance and does NOT cover for damage(s) to third-party vehicles and property. Even with purchase of the optional CDW, you must still provide valid and current auto insurance policy information for purposes of liability and state law compliance.

If you did NOT purchase the CDW prior to checkout then you must fill out a quick form describing the damage and where/how it occurred. From there it will be filed with the claims department of the insurance policy you provided. The renter is fully responsible for all damages that occur while in your possession.

Contact us at (719) 993-0088 for further information on coverage options.

Our prices are primarily based on supply/demand which fluctuates greatly during certain seasons and periods. We cannot guarantee the price you paid on a Tuesday in February will be the same as a Friday in June for example. Always feel free to call (719) 993-0088 or contact us online for more information about special offers/deals that may be available in certain scenarios.

Call the rental office at (719) 993-0088 or contact us online and let us know what your new expected arrival date/time will be and we can arrange special accommodations. At this time Pikes Peak Rental does not charge late fees but can bill for additional days. This is subject to change based on demand and inventory availability so always call or email the office for specific details.

Food and drink are permissible, but note that any staining, sticky residue, excessive waste/food debris left inside the vehicle at return could subject you to an additional cleaning/detailing fee. Ask the rental counter at pickup for more details on the food/drink policy.

Pets are allowed in the vehicle at renter’s full liability. Prescence of pet hair, dander, or other pet related stains or odors, as well as any damage caused by the pet, subjects the renter to additional cleaning/detailing fees and any additional financial responsibility for additional damages caused by pet during the period of the rental agreement.

Tobacco and Cannabis smoke/vapor are not allowed inside the rental vehicle at any time. Presence of smoke or vapor odor or burn damage subjects the renter to additional cleaning/detailing fees and full financial liability for any and all repairs/services to return vehicle to service.

Pikes Peak Rental is NOT responsible or liable for any personal belongings left inside a rental vehicle please double-check all storage areas and compartments before returning your vehicle, if we notice personal property/belongings left inside a rental vehicle we will hold on to it in a lost/found and attempt to contact you to collect within a reasonable period of time.

*Controlled substances OTC/Rx drugs, firearms, weapons etc. will be turned over to local law enforcement, it is the renter’s responsibility to coordinate the return/release of this type of property with law enforcement where applicable. Pikes Peak Rental will NEVER hold or save any of the aforementioned items for a renter no exceptions.

Contact the rental office or ask at the counter for more information on this.

Contact local law enforcement immediately and provide as much information and details to the officer as possible and request a copy of the police report. Once that has been completed, contact the rental office at (719) 993-0088 for further instruction.

Make sure you are pulled-over in a safe location (if in traffic) and contact the rental office at (719) 993-0088, if not during normal office hours. Seek 24/7 roadside assistance, and contact the rental office as soon as business hours resume. Ask the rental counter at pickup for more details on this.

NO, despite Pikes Peak Rental offering Jeeps and other 4WD vehicles, driving on surfaces/areas not designated for motor vehicle use subjects the renter to full financial/legal responsibility for any damages that occur to the vehicle or other property and full financial/legal responsibility for any towing/recovery services that may be necessary.